This Privacy Policy explains how schoolbagbd.com("we", "us", or "our") handles your personal information when you use our website or place an order. By using our site, you agree to the practices described here.

📋1. Information We Collect

Personal Information

When you place an order or create an account, we collect your name, email address, phone number, and delivery address. This information is necessary to process and deliver your orders.

Payment Information

We do not store your payment credentials. Payments are processed securely through bKash, Nagad, Rocket, and other certified payment gateways. We only retain transaction reference numbers.

Usage Data

We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, and device information. This helps us improve our service.

🎯2. How We Use Your Information

Order Processing

We use your personal information to process orders, arrange deliveries, send order confirmations, and handle returns or refunds.

Communication

We may contact you via SMS, email, or WhatsApp about your order status, promotions, or important account updates. You can opt out of promotional messages at any time.

Service Improvement

Usage data helps us understand customer behaviour, improve our website, and offer a more personalised shopping experience.

🤝3. Information Sharing

Delivery Partners

We share your name, address, and phone number with our courier partners (Pathao, Steadfast, Redx) solely to complete your delivery.

We Never Sell Your Data

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours.

Legal Requirements

We may disclose your information if required by Bangladeshi law, court order, or regulatory authority.

🔒4. Data Security

Encryption

Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. All sensitive information is encrypted at rest.

Access Control

Only authorised employees with a legitimate business need can access your personal data. Access is logged and regularly audited.

🍪5. Cookies

What We Use Cookies For

We use cookies to keep your shopping cart persistent, remember your preferences, and analyse site traffic using tools like Google Analytics.

Your Choices

You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of our website.

⚖️6. Your Rights

Access & Correction

You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us.

Deletion

You may request deletion of your personal data by emailing us at privacy@schoolbagbd.com. Note that we may retain certain data as required by law.

📬 Contact for Privacy Concerns

If you have any questions or concerns about this policy, please contact our Privacy Officer:

✉️ privacy@schoolbagbd.comContact Form →