7-Day Window
From delivery date
Easy Process
Fully online
Full Refund
Minus delivery charge
Delivery Fee
Charged on returns
Return Delivery Charge Applies
A return delivery fee is charged on all returns. This cost will be deducted from your refund amount. The exact charge depends on your location and will be confirmed when your return is approved.
How to Return
Contact Us
Reach out via WhatsApp, phone, or email within 7 days of receiving your order. Share your order number and reason for return.
Get Approval
Our team will review your request within 24 hours and send you a return confirmation with instructions.
Ship the Item
Pack the item securely in its original packaging and hand it to our courier partner or bring it to our designated drop-off point. A delivery charge applies to all returns — this fee will be deducted from your refund.
Get Refund
Once we inspect the returned item, your refund will be processed within 3-5 business days via your original payment method, minus any applicable return delivery charge.
What Can Be Returned?
✅ Eligible for Return
- • Item received is defective or damaged
- • Wrong item delivered
- • Item does not match the description or photos
- • Item arrived in poor condition due to packaging failure
❌ Not Eligible for Return
- • Item has been used, worn, or washed
- • Tags or labels have been removed
- • Return requested after 7 days of delivery
- • Damage caused by the customer after delivery
- • Items purchased during flash sale or marked "Final Sale"
- • Return delivery charge — this is non-refundable and deducted from your refund
Refund Timeline
| Payment Method | Refund Time / Note |
|---|---|
| bKash / Nagad / Rocket | 1–2 business days |
| Cash on Delivery | bKash refund within 2 days |
| ⚠️Return delivery charge | Deducted from refund — non-refundable |
* Refund amounts are calculated after deducting the applicable return delivery charge.
Still have questions?
Our support team is happy to guide you through the return process.
Contact Support →